This could mean many things, your IPB could be outdated, your chatbox isn’t supported for latest IPB, you didn’t install the chatbox properly, you didn’t give the right for public to see chatbox, etc.
Perhaps try BIM42 as a chatbox and see if that works, just google BIM42 IPB, very nice chatbox.
I also strongly advise you that you should buy a forum software, like VBUL, Xenforo, or try out WordPress and buy decent themes and plugins from ThemeForest.
Only saying this because I’m near reality fan, and you’re using... IPB.. and their old logo, like seriously.. that’s offensive, also becarful! Jagex already warned the original near reality... you could be easy target as you’re using most of near reality as your domain.
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